Job satisfaction is under the influence of a series of factors such as. Greater the job satisfaction, higher will be the employees performance. Factors affecting customer satisfaction is of worth importance in order to know the reasons or the factors which are responsible to create satisfaction among customers for a particular brand. The nature of work, salary, advancement opportunities, management,work groups and work conditions. Job satisfaction amongst employees at a public health institution in the western cape nezaam luddy minithesis submitted in partial fulfilment of the requirements for the degree of magister commercii in the department of industrial psychology, faculty of economic and management science, university of the western cape. What are the extrinsic factors that influence the level of employee job satisfaction in. Introduction job satisfaction describes how content an individual is with his or her job. Job satisfaction is the satisfaction one feels while doing the job.
There are many factors that can influence employee level of job satisfaction. Job satisfaction are widely studied factors in management literature which are precursors of employees. For example, a satisfied employee in the manufacturing sector looks. There are numerous factors that come into play when looking at levels of job satisfaction. Each factors showed the differences between genders. Selfadministered questionnaires were used to collect data from the participants. One of these implies that workersa job satisfaction depends on factors such as their expectations about their work and business contexts, and workrelated experiences. Primary data from 60 women were collected through face to face interview. Theres no one definition of job satisfaction, and factors contributing to it will depend on the nature of your workplace. The aim is to define the determinants for job satisfaction and to investigate the relationship between job satisfaction and job performance and the influence of job satisfaction on job performance. For each working personal job satisfaction has a different meaning. Pdf factors influencing the job satisfaction of banking. There are different factors that influence the level of job satisfaction. Job satisfaction is another important technique used to motivate the employees to work harder.
Factors influencing job satisfaction of employees of private commercial banks in bangladesh, int. The study confirms the raised thesis concerning the validity of research in the factors affecting the general feeling of satisfaction by the employees. Methodology a case study design was used to allow the use of multiple methods which brought rich information for an indepth. Within the workplace, the main factors that influence job satisfaction have been stated. Employees job satisfaction and performance to increase customers satisfa ctions, jou rnal of human resources management research, vol. Factors affecting job satisfaction of employees in a public institution unutmaz, seda m.
In addition, a sample taken from just one company alleviates the problem of the impact of certain company characteristics on job satisfaction. Depending on the culture of the company, either method can contribute knowledge about employee satisfaction to managers and employees 6. Data was then analyzed using statistical software spss 17. While sweeping statements have been attributed as reasons for high turnover in the security guard industry including poor pay, inadequate regulations and poor training, few studies have examined the factors associated with job satisfaction among unarmed guards. Job satisfaction theories help to identify what factors are influencing job satisfaction and what can be done to get higher employee job satisfaction. Faculty members generally feel a sense of calling and responsibility to their work. Factors which affect satisfaction and dissatisfaction of. The factors that contribute to the positive morale and attitude also result in higher degree of job satisfaction. Factors affecting job satisfaction vu research repository victoria. Job satisfaction can come from allowing employees to be selfdirected and strong relationship with fellow workers lin, 2007.
Job satisfaction job satisfaction is how content an individual is with his or her job, in other words whether or not they like the job or individual aspects or facets of jobs, such as nature of work or supervision. On the other hand, many empirical research studies karim 2008, van et al. There are also studies on internal and external factors affecting employee and job satisfaction. A conceptual analysis 1ong choon hee, 1lim hui yan, 1adriana mohd rizal, 2tan owee kowang, 2goh chin fei 1azman hashim international business school, universiti teknologi malaysia, johor, malaysia. Factors of workersa job satisfaction workers are very frequently considered when the focus is on job satisfaction, and two related claims are faced in the literature. Present thought and action relating to satisfaction and motivation of teachers appear to he based on the assumption that job factors which satisfy teachers and job factors which dissatisfy teachers are arranged on a conceptual continuum. Job satisfaction depends on several different factors such as satisfaction with pay, promotion opportunities, fringe benefits, job security, relationship with coworkers and supervisors, etc. This study strives to figure out the variables that influence job satisfaction of women employees of different public and private institutions of sylhet city, bangladesh. It has often been said that a happy employee is a productive employee.
The case of slovenia tomaevic, nina and seljak, janko and aristovnik, aleksander university of ljubljana, faculty of administration 2014 online at mpra paper no. This doesnt mean paying over the odds, but making sure you pay fair value or a little bit more than the market going rate. The important factors contribute to the higher level of job satisfaction. Evaluation of factors influencing job satisfaction contemporary. Business success depends on job satisfaction of employees. Facet approachin this approach, satisfaction is measured on each aspect of the job.
Influencing factors of job satisfaction in technicalorganization. The topic of job satisfaction at work is getting wider attention at this time. The study examined the factors determined the job satisfaction of employees in the banking sector as a case study in sampath bank plc. An investigation of social factors affecting on personnel job. It also investigates the impacts of pharmaceutical type, work experience, age, and sex differences on the attitudes toward job satisfaction. A perspective of millennials in malaysia multinational mnc companies. Job satisfaction is directly proportional to performance. The conceptual framework was developed using the theories of human motivation, lockes value theory and. While aziri 2011 mentioned that job satisfaction is under the influence of many factors such as.
Consequence of job satisfaction factors on the productivity level of operating core page no. Korman, there are two types of factors which determine the job satisfaction of an employee. It focuses on the relative importance of job satisfaction factors. Employees job satisfaction is a good indicator of the organizational effectiveness, and it is influenced by organizational and dispositional factors. A conceptual analysis find, read and cite all the research you need on researchgate. The relationship between job satisfaction, job performance. Exploring factors influencing teaching job satisfaction in. I, hamed alsemeri, declare that the dba thesis entitled the factors affecting job satisfaction.
In this study a comparative research design has been chosen to explicate the determinants of customer satisfaction. It contains 30 items and rated on a five point response options. Job satisfaction is very important because most of the people spend a major portion. But its expression in the human mind is understandable. The ones that are listed above are the most common job satisfaction factors. Different employees have different perception regarding their job, thus making factors of job satisfaction indefinite. Theories of job satisfaction explained with example. Global approachit measures the overall satisfaction of the job. Because satisfied employees are considered to perform and stay loyal, the present paper examines the viewpoints in the literature regarding job satisfaction and delimits the need to address the variables which influence and explain the high and low satisfaction for the specific. The level of job satisfaction is measured on two types job intrinsic and job extrinsic. This study attempts to evaluate job satisfaction of employees in different pharmaceutical companies. In the regression model, life satisfaction, selfesteem, and perceived stress predicted job satisfaction f 5. Pdf on mar 12, 2018, radhika kapur and others published factors influencing job satisfaction find, read and cite all the research you.
An important attribute of high turnover in private security guard industry relates to factors associated with job satisfaction. A focus on private club managers abstract the objectives of this study were to determine job attribute factors affecting overall job satisfaction and satisfaction factors predicting intention to choose and stay within a current job among managers of private clubs in the u. It is vital for an employee to have a satisfaction level derived from the. Korman, there are two types of factors which determine the job satisfaction. Primary research is based on an inhouse survey of an international company with the implementation of the theoretical part of this thesis.
The relationship between personality and job satisfaction. This paper aims to identify the key factors that influence job satisfaction of agri warehouse employees. Fourth, when analyzing gender differences in the determinants of job satisfaction, among working condition, occupations, types of business, and job stability affect most of. The result shows that salary, efficiency in work, fringe supervision, and coworker. Pdf factors that affect employees job satisfaction and. By studying the factors of wages, organizational culture, benefits, stress, training and development, promotion system, and job security, we will be able to deduce the percentage of influence for each factor. A somewhat different approach regarding the factors of job satisfaction is provided by rue and byars, figure 4. In a competitive environment organizations are turning towards an important internal wealth, their employees. Employee satisfaction is an important success factor for all.
Each year, the society for human resource management shrm surveys hundreds of employees across the us to assess trends in employee preferences and identify the factors that most contribute to job satisfaction and engagement. Exploring levels of job satisfaction among teachers in. Pdf on jun 22, 2018, ong choon hee and others published factors influencing employee job satisfaction. A descriptive research design was adopted for this study. The research method will help in examining the various factors those results in satisfaction. The effect of the working conditions on job satisfaction. Canan cilingir december 2014, 129 pages in this study, it is aimed to determine important factors that affect the job satisfaction of. Job satisfaction may lead to cost reduction by reducing absences, task errors, conflicts at work and turnover.
A recent survey revealed the 4 major factors in job satisfaction. Analysis of employee satisfaction in banking sector. Part of that research indicates that there are three factors that successful companies share. May 10, 2014 respondents represented different organizations. The dependent variable of the study was employee job satisfaction while the independent variables of the study were economic and environmental factors of employee job satisfaction. This paper tests an alternate assumption which was proposed by frederick herzbcrg and his associates. A study on the factors affecting job satisfaction amongst employees of a factory in seremban, malaysia lai chai hong1, nik intan norhan abd hamid and norliza mohd salleh abstract the purpose of this study was to identify the level of satisfaction of the nonadministrative employees toward their job in a company x, seremban.
A happy employee is, generally, that employee who is satisfied with his job. Influence of job satisfaction on employees performance a. There is need to understand factors behind job satisfaction and need of employee for better output. Online stores are striving to increase customer satisfaction with their services but the presence of technical factors alone does not render customer satisfaction, consumer and business factors also need to be considered zeithaml, parasuraman, and malhotra, 2002.
Pdf factors influencing job satisfaction researchgate. Identifying the components of job satisfaction attributes. Evaluation of factors influencing job satisfaction by barbara. The aim of the study was to identify and assess the significance of individual factors influencing satisfaction and dissatisfaction with work and demonstrate their impact on the overall assessment of job satisfaction. Primary data was collected from 414 warehouse employees using purposive and convenient sampling technique. Many things are required to get satisfaction in life but satisfaction is on part of it. Job satisfaction ppt job satisfaction industrial and. Job satisfaction is one of the important factors, which affect not only the efficiency of the laborers but also such job behavior as absenteeism, accidents, etc. Jan, 2018 it is the positive emotional attachment to the job which works as a motivational factor. Determining job satisfaction differences by age, sex and working experience among teachers in public secondary schools in tanzania. To highlight the factors that make up the concept of job satisfaction in organizations and, especially, in universities in order to reduce turnover and increase productivity. Results of this survey can help organizations target their development and improvement efforts to what matters most for employees right now.
Job satisfaction is as a pleasurable or positive emotional state resulting from the appraisal of ones job or job experiences locke 1976. Job is get influenced by the environment and it had an impact on overall job and life satisfaction. The top 10 factors for onthejob employee happiness forbes. Discovering factors contributing to job satisfaction. The level of job satisfaction among the nonadministrative employees were analysed based on their demographic factor and the influence of the level of job. A read is counted each time someone views a publication summary such as the title, abstract, and list of authors, clicks on a figure, or views or downloads the fulltext. Consequence of job satisfaction factors on the productivity. Job satisfaction and job performance at the work place.
Footnote chasing, which involves using another author s references to previous literature on the topic white 2009, identified additional research papers. The topic of the thesis is job satisfaction and job performance at the work place. Empirical study of employee job satisfaction muhammad rizwan 1, waqas mehmood khan corresponding author2, hafiz muhammad aqeel tariq 3, abdul ghaffar 4, malik zubair anjum5, ehsan ullah bajwa 6 1 lecturer, department of management sciences the islamia university of bahawalpur pakistan. Research article factors that affect employees job. When an employee is satisfied with his assigned task and can. Factors that relate to job satisfaction are therefore called satisfiers or motivators. Top 10 factors that promote job satisfaction scontrino. These long work hours may be indicative of a strong commitment by clergy to their congregations and community.
Pdf factors influencing job satisfaction of employees of. And what strategies foster employee job satisfaction at usiu. The following research questions guided this study. Job satisfaction ppt free download as powerpoint presentation. Additionally, the results of a survey done by the journal of healthcare management among rehabilitation professionals showed that professional growth and having personal values in line with company values outweighed pay when it comes to job satisfaction. A study on the factors affecting job satisfaction amongst. The impact of employee engagement factors and job satisfaction on turnover intent. An investigation of social factors affecting on personnel job satisfaction of 101 professional jobs than for less complex jobs.
Using a sample of 267 bank employees, this study traced the paths to the job satisfaction of employees at the workplace through the quality of life factors of job involvement and sense of competence. The impact of profession on worknonwork interactions, along with increased pressures of student affairs. Pdf job satisfaction factors of employee in virtual. Psychological contract and job satisfaction among hr. Job satisfaction can be influenced by a variety of factors, e.
880 153 1014 302 511 241 351 248 523 159 596 215 305 742 841 1250 1213 1435 1281 955 1395 555 945 1537 44 1048 1355 1557 877 944 1269 842 544 1533 366 951 1152 1054 1359 200 89 1011 1346 618 1402 1251